Refund policy

This policy applies to paid application analytics consulting engagements with automatedinfrastructure (audits, reviews, workshops, retainers, and related advisory work). The Site does not sell physical goods or process checkout payments.

Eligibility

Refunds are considered when we cancel an engagement we cannot staff, when a prepaid package remains fully unused, or when we materially fail to deliver the agreed scope after a documented cure period of ten business days. Preferences that change after kickoff—without a corresponding failure on our side—do not automatically create a refund right.

Timeframe to request

Refund requests must be sent in writing to hello@automatedinfrastructure.digital within fourteen (14) days of the event giving rise to the request (for example, our cancellation notice or missed deliverable date), and no later than thirty (30) days after the engagement end date stated in the statement of work.

Full refunds

A full refund of prepaid fees applies when we cancel before work begins, or when a discovery deposit remains unused because we decline the engagement after intake. Monthly office-hours retainers unused for a future month may be refunded if cancelled in writing at least seven (7) days before that month starts.

Partial refunds

If work has started and we mutually end the engagement early, we refund prepaid amounts minus a pro-rata fee for hours and deliverables already completed, documented in a closing note. Partial refunds are calculated on the statement-of-work fee, not on informal estimates.

Non-refundable items

• Completed workshops and delivered audit reports once the handoff session has occurred.
• Work already performed under time-and-materials or hourly office hours that have been used.
• Third-party costs you asked us to purchase on your behalf (for example specialized data extracts), once incurred.
• Deposits explicitly labeled non-refundable in a signed statement of work after kickoff materials were delivered.

Cancellation and rescheduling

You may cancel a scheduled workshop or on-site session up to five (5) business days in advance at no fee. Cancellations inside five business days may forfeit up to fifty percent (50%) of that session’s fee to cover preparation already completed. Rescheduling with at least three (3) business days’ notice is usually accommodated once per engagement without extra charge.

No-shows

If your stakeholders do not attend a confirmed session without notice, that session counts as delivered for billing purposes. We will offer one courtesy reschedule when notice arrives before the session start.

Work already started

Once instrumentation review, data analysis, or facilitation prep has begun, fees for completed phases remain payable. Unused future phases on a multi-phase statement of work may be cancelled with a partial refund as described above.

Refund process and timing

Email hello@automatedinfrastructure.digital with your company name, invoice number, and reason. We confirm receipt within three business days and decide within ten business days. Approved refunds are returned via the original payment method when possible, or via bank transfer to a Korean account you nominate, within fourteen (14) business days after approval.

Exceptions

Mandatory consumer rights under Korean law remain unaffected. Custom contracts may supersede this policy where they state different refund terms in writing.

Contact for refund requests

388-1, Geoyeo 1(il)-dong, Songpa-gu, Seoul, Korea · +82-3-087-3768 · hello@automatedinfrastructure.digital